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Are you in a safe place?
If not, please consider calling 9-1-1 for emergency assistance.

Are you thinking about suicide or is someone you know thinking about suicide?
Please call the Canada Suicide Prevention Service 1-833-456-4566.


No one should have to go through a crisis alone


Victims of crime or tragedy need compassion, understanding and assistance. Whether you need someone at the time of the incident or in the days and months to follow, we are here to lessen the impact. Let us help you plan your next steps forward.


Whether you require counselling, legal information or other services, we can help you find the information you need.


There are services available and people who can help. Let us assist you to connect with the ones that are right for you.

Phone Lady


CDVS is a Victim Crisis Assistance Ontario program (VCAO) that offers 24/7 in person or telephone support and crisis intervention to individuals affected by crime and tragic circumstances. Across the province, the VCAO program is delivered by community non-profit agencies. Staff and volunteers provide free, confidential and non-judgmental support.
The Victim Quick Response Program (VQRP) provides limited financial assistance to eligible victims and their families in the aftermath of a violent crime. CDVS administers funds available through the Ministry of the Attorney General and all clients must be assessed on an individual basis to determine eligibility.
Our staff is highly trained in comprehensive safety planning which is available to all victims of crime. Victim services staff can help an individual determine which options best enhance their safety and security. A safety plan is an active process of personalized suggestions, plans and responses created to help reduce the risk of harm. Although a safety plan cannot guarantee safety, it is an effective tool designed to positively impact the individual’s safety.
CDVS services are client centered and service providers respect the right of every individual to make their own decisions. Our staff will take the time to assess a client’s immediate needs or concerns and help develop strategies to address those most important to them.
Specially trained volunteers can respond to the request of vulnerable clients who require support navigating the judicial systems. We work with victim witness assistance programs to ensure our clients receive coordinated services. CDVS can assist with information about the justice process, court monitoring and accompaniment providing a continuum of care and support to the victim.
Caledon\Dufferin Victim Services is compliant with the Accessibility for Ontarians with Disabilities Act (AODA) 2005. The Agency is committed to providing a welcoming, accessible and inclusive environment for everyone. We strive to eliminate any barriers facing persons with disabilities when on the phone or at our offices. Our aim is to provide service that is sensitive, respectful and accessible. CDVS allows service animals and support persons. If you would like more information or a copy of our Accessibility Standards for Customer Service, please contact 905-951-3838 or [email protected]





No. All of our services are free of charge. Our programs receive provincial and regional government funding and any additional costs are offset by grants and donations the agency receives.
When you call us, you do not have to tell us your name, address or telephone number. Our services are confidential…that means we will never tell anyone what we talked about without your permission.
The law requires us to share necessary information if:
  • You tell us that a child is being abused, neglected or is at risk of being abused or neglected.
  • You tell us that you or someone you know is going to harm themselves or others.
  • The courts ask for our documents or information.
Our service is not about labeling anyone; it is about providing a safe and supportive environment to express your experiences and feelings. We will help you explore your current supports and help you find additional people or places that may be available to support you.
Our focus will be driven by you – it’s about having options and choices and support to help you decide what steps you want to take next. We can help you make the connections or provide you with contact information you can use when you are ready.
No. Police do not have to be involved for you to speak to us.
We can arrange to meet in person either at our office or at another safe location.
No. There is no intake or any other form to fill out before you access our services. After we have had contact, we may decide together to complete a needs assessment which may help you to figure out your next steps.
Our Victim Quick Response Program does provide financial aid to victims of specific crimes. If your application is approved, the program may cover such things as counselling and emergency expenses.

If you have any other questions or need more information about our services, please use our Feedback Form or call 905.951.3838.

If you have any other questions or need more information about our programs & services, please call 905.951.3838 or contact us

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