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COMPLAINT PROCESS

Caledon \ Dufferin Victim Services welcomes feedback about our services.

Feedback may be provided by telephone, in writing or online. Contact information is contained below.

REVIEW PROCESS
All feedback is reviewed by the Executive Director. If the feedback constitutes a complaint about the service standards, an attempt will be made to respond immediately. If the complainant is not satisfied with the response, the complaint will be forwarded to the Board of Directors for further review. The Board will review and respond within ten business days using the same means of communication that was used to provide the feedback. All reasonable efforts will be made to resolve the complaint.

CONTACT INFORMATION
Caledon\Dufferin Victim Services
15924 Innis Lake Rd.
Caledon East, ON
L47C 2Z1

TELEPHONE
905-951-3838

EMAIL
info@cdvs.ca

Caledon\Dufferin Victim Services is authorized under the Freedom of Information and Protection of Privacy Act, sections 38(2) and 41(1)(b), to collect and use the information provided in your complaint about Caledon\Dufferin Victim Services’ programs and services. We do this to make sure we are providing the best customer service possible. Some of the information that you provide may be your personal information. We will use this information only to review, investigate and respond to your complaint. We care about protecting your privacy. If you have any questions about the complaint process, please use the contact information provided above.

Click here to leave a complaint or a confidential message

24 HOUR CRISIS LINE
905-951-3838

CALEDON EAST
905-951-3838
1-888-743-6496

ORANGEVILLE
519-942-1452
1-888-742-2658

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